***GENERAL MANAGER & HEAD OF PARENT /STUDENT COMMUNICATIONS @ EMIL DALE ACADEMY + West End Excess.
We are dedicated to delivering outstanding customer service going #aboveandbeyond for all families and students.
We are seeking a general manager to work directly with Emil Dale overseeing all operations. This will include overseeing all junior and senior staff.
This person will also be in charge of general parent | student | family communications ensuring the highest standards of customers service are met.
We are looking for a qualified leader to manage our team and provide effective guidance.
You will be responsible for supervising, managing and motivating team members daily.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent.
You should also be able to act proactively to ensure smooth team operations and effective collaboration.
You will oversee the daily workings of our operations. Plan, manage and implement schedules to ensure deadlines are met.
Create an inspiring team environment with an open communication culture.
Manage the growth and success of the team.
Ability to make decisive decisions for the needs of the business.
Responsible for the planning of daily operations.
Communications with all relevant employees to ensure targets and tasks are met.
Plan, schedule and review workload and manpower to make sure targets are being met on a cost-effective basis.
Create a detailed schedule based on strict deadlines.
Monitor office standards.
Make sure the working environment is maintained to a high level.
Organise, plan and implement inventory activity.
Confirm that health and safety regulations are followed.
Provide guidance to employees.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.
Recognise high performance and reward accomplishments.
Encourage creativity and risk-taking.
Suggest and organise team building activities.
Proven work experience as a team leader or supervisor.
In-depth knowledge of performance metrics.
Good MAC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills.
Ability to take on any complaints and offer resolutions where possible.
Core hours per week:
Must be flexible. Start times vary 9am-5pm or 10:30am-6:30pm or 8am-4pm. You may be required to work some weekend throughout the year.
Excellent salary for the right candidate.
Please email your CV and a covering letter to firstname.lastname@example.org